9/29/09
HRW, Inc. Upgrades Client Services Technology
HRW, Inc. Improves Customer Service, Data Security and Communications with Upgraded Technologies
Raleigh, NC – HRW, Inc., an Associa Company, is upgrading internal systems to improve communication tools and equipment to provide a better customer experience for all clients. These technology upgrades will greatly improve customer service, management and general service efficiencies. Many of these improvements are behind the scenes technology improvements designed to bring better service to clients.
HRW, Inc. is upgrading to a more powerful, feature rich association accounting and management software package, Complete Controls for Communities (C3). C3 was developed by industry professionals that know what associations need. New reporting, viewing and accessibility will all be available to board members upon full transition.
HRW, Inc. is connecting to the Associa National Network, providing even better security and adding the ability to virtually connect each of the HRW, Inc. locations. As part of this National Network, new Cisco phones will be installed, allowing HRW, Inc.’s central customer service team to more efficiently assist owners anywhere in HRW’s service area.
“We hope our clients like the upgrades,” said John Lawton, President of HRW, Inc. “Although many of the upgrades are not outwardly obvious to an owner or board member, we are doing everything we can internally to secure client data even better and to exceed client customer service expectations.”
Since 1982, HRW, Inc. has provided exceptional community management and maintenance services to community associations in the Research Triangle region. Together with Associa, HRW, Inc. is also able to offer a variety of supplementary programs and services specifically designed to meet the unique needs of today’s community associations.
HRW, Inc. also maintains the Community Association Institute (CAI) designation of Accredited Association Management Company (AAMC). AAMC designations are only provided to those management companies that exhibit exceptional educational and training programs as well as meet the high standards of CAI. CAI is a national organization dedicated to promoting and improving the well being of those in common interest communities.
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